privacy policy

who we are

our business name is sequin world

our website address is: https://sequinworld.co.uk/store

our contact information

sequin world’s postal address is Suite 82, 33 Great George Street, Leeds, LS1 3AJ, and our telephone number is 0772 488 6516

our hours of business are 10.30am to 5.00pm GMT, Monday to Friday

this information can also be found on our ‘about sequin world’ page and our ‘shipping and returns’ page

what we collect and store

we collect information about you during the checkout process on our store

while you visit our site, we’ll track :

  • products you’ve viewed : we’ll use this to, for example, show you products you’ve recently viewed
  • location, IP address and browser type : we’ll use this for purposes like estimating taxes and shipping
  • shipping address : we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

when you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password ~ we’ll use this information for purposes, such as, to:

  • send you information about your account and order
  • respond to your requests, including refunds and complaints
  • process payments and prevent fraud
  • set up your account for our store
  • comply with any legal obligations we have, such as calculating taxes

if you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders

we generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it ~ for example, we will store order information for 10 years for tax and accounting purposes; this includes your name, email address and billing and shipping addresses

cookies

we’ll also use cookies to keep track of basket contents while you’re browsing our site

if you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies

this cookie contains no personal data and is discarded when you close your browser

when you log in, we will also set up several cookies to save your login information and your screen display choices ~ login cookies last for two days, and screen options cookies last for a year

if you select “Remember Me”, your login will persist for two weeks ~ if you log out of your account, the login cookies will be removed.

who on our team has access

members of our team have access to the information you provide us ~ for example, administrators and shop managers can access :

  • order information like what was purchased, when it was purchased and where it should be sent, and
  • customer information like your name, email address, and billing and shipping information

what we share with others

our team members have access to this information to help fulfill orders, process refunds and support you

we share information with third parties who help us provide our orders and store services to you, for example ~

payments

we accept payments through PayPal ~ when processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information

please see the PayPal Privacy Policy for more details

contact form

we keep contact form submissions for 6 months for customer service purposes but we do not use the information submitted for marketing purposes

what rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us

you can also request that we erase any personal data we hold about you ~ this does not include any data we are obliged to keep for administrative, legal, or security purposes

embedded content from other websites

articles on this site may, at some future point, include embedded content (e.g. videos, images, articles, etc.)

embedded content from other websites behaves in the exact same way as if the visitor has visited the other website

these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website